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  • I'm still so baffled... So we take a shuttle to your location. We wait in line to speak with a representative, who then directs us to a kiosk, where we then put on headphones and essential Skype with another employee. We insert our credit card, instead of handing it to a live person, then we go find our car and drive off. Seriously, this does not seem efficient to me. You? You have two employees who are working inside, why can't they do the job of what the kiosk is providing. Understandably if those actual, physical employees weren't there, then I'd get it...but they were there, ready to help. Instead the line was getting longer and longer, but everyone waited for their turn to skype at a kiosk, when right there were two able bodied employees! Hummm....so ass backwards! Oh well, as for everyone working there, they were all polite and extended the extra courtesy of finding our cars and driving them up to us when we looked like lost puppies in the parking lot. Seriously, they should think about their signage from a basic patrons view, your stuff is confusing! I guess I'll continue to be baffled...
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