Kayla is the girl you want. When I was going blonde (from brunette) Kayla understood my fine hair and made the highlights SO natural and so fine. Then when I went the opposite (blonde to brunette) she made sure the process was so easy. I feel safe with this girl, and I am so picky with my hair. I have been all over the GTA. Even to more expensive salons in Bloor West. I would recommend this gal to anyone... and have!