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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Arrogant manager and unresponsive owner. After trying to redeem a voucher for a meal that listed no exclusions the manager who agreed that it wasn't stated used a line that said they had to follow state and local laws which didn't allow the discount of alcohol. Seems a bit b.s. since a table stand promoted 1/2 price wine on Thursday nights. There wasn't even an attempt to find middle ground even though options were offered. I left the owner both an email and a voicemail and got no response back. I waited 2 weeks before writing a review to see if there was an attempt at resolution or a polite response. Instead it's seems they really don't care. I'll agree that in most visits the food is pretty good, thought it can be over-seasoned at times. I had been a regular but too many other options where I can spare the arrogance, Alton's, North Harbor Club, Dressler's, Red Rock's, Mickey and Mooch to name a few. To add in response to the owner's comment and be transparent here's my email to him Wesley First off I apologize for my parting words with your staff last night. The displeasure of being incited to such a response was also dis pleasurable. The long and the short of it was the manner into which I was spoken to and the unwillingness to find a resolution. I attempted to use a restaurant.com certificate and made the waitress aware from the beginning. Once presented I was told it stated I didn't include alcohol. I stated and showed my certificate didn't say that. I was told the printed version did by the waitress but when one was brought out it didn't either. Then said the fine print did. In examining the manager got involved and said nope it doesn't but says (not exact words) but within state rules and the state doesn't allow discounts on alcohol. However on your table top you promote 1/2 price wine night which is either a violation of the law or the manager is misinformed. However any of this wouldn't be an issue if some resolution was offered. Reimburse for certificate, so much off food or some compromise. Instead the blame was put onto restaurant.com and nothing was done. I've dined at your restaurant several times and have recommended it to others. I came in last night due to your marketing through restaurants.com. Brian Elam
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