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| - I'm giving them a ONE star for dishonesty. I called on a Friday Jan.15th specifically looking for a BABY Conure. The fellow who answered the phone cheerfully replied that they "just got in 2 babies 2 months old from the breeder!" yay, I was looking for a baby bird. I went over the next day, a Saturday, to pick it up. Hm, looked a little mature for a "baby" but was so excited I took him home.
This was NO BABY bird! I'd say it's a year old, it already had a vast vocabulary, VERY bad manners - bit and drew blood, literally. I called them today, the fellow answering the phone was QUITE rude, said "if I have a PROBLEM with it to talk to his MANAGER and put me on hold without asking, just slammed me on hold. He also LIED, said "I didn't tell you that they were 2 months old, I said we GOT them when they were two months old, and we HAD them for 7 months! I would NOT buy a bird at that age. People buy baby birds for a REASON. They prefer not to buy adults, just as one does not wish to purchase a grown dog or kitten - they want a baby. Even more so with a bird, as when a bird picks up a bad habit (biting) it can be VERY difficult to train out. RUDE service, LYING staff that lie just to move merchandise. I am very disappointed in them. I hope this post gets wide attention.
PS, I did not get this bird at any discount, either. There are two ads on Craigslist for ADULT Conures, same price, with toys and a large cage. Here I paid "Baby" price and got an adult bird. Boo! VERY bad business, Pratt's, and RUDE as well. By your attitude that you showed me when I called you were very defensive, leading me to believe you have gotten these complaints before. Instead of "trying to make it right" you lied. Very poor service, rude to the customer.
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