Bad customer service? Try criminal. My wife and I went to have keys made. After the guy made the keys, my wife walked away from the counter, then remembered she'd left her phone there. When she went back, the guy told her he hadn't seen a phone. She came and got me, and I used Apple's Find Phone app. I played a sound on her phone. We heard the phone, and the guy reached up way under the counter where he'd stashed it. We told the manager her key guy was a thief and left. Unbelievable. We're not shopping there anymore.