These high reviews have to be false I can't believe the level of unprofessionalism that this company has I compare it to the equivalent of high school teenagers running a company
Lack of follow-up lack of due diligence are just some of the issues that I've dealt with on my unfortunate year lease with them
I'm not even a person who normally writes bad reviews but I feel compelled to share my experience with such an unprofessional company
For example I set up a move out inspection with the company and when the actual inspection date arrived I waited over an hour for the inspector to show up, after calling them they told me that their inspector Dan was on the way when Dan arrived he himself told me he didn't know about the inspection until 15 minutes after they called him, keep in mind that I scheduled this move out inspection two weeks in advance, he showed me the text Cassie sent to him about jokingly forgetting to tell him about the inspection, not only was my time wasted but they didn't even take the matter seriously
Another example is with Anna, A person who lacks follow-up etiquette. She charged us numerous fees including a cleaning fee because her herself could not find the paperwork to show we turned it in. luckily for us we had all the paperwork and photocopies of them, it wasn't till we sent her the paperwork that she refunded the fees, the fact that she didn't do her own due diligence to find the paperwork herself and just defaulted to charging someone illustrates what kind of company you're dealing with
These are just some of the numerous issues with dealing with this company, I urge you if you're in between this company and another one please go with the other company save yourself the hassle and the trouble of dealing with some of the most unprofessional people I have ever dealt with
Again please do yourself a favor and don't do any business with these people