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  • This branch is always a crap shoot. If they're in good moods, great. If not, watch out. They'll be downright nasty and then accuse you of being the nasty one if you protest in any way. Ask to speak to the manager, at least the one who's usually on duty when I visit the store, and he'll come out swinging, acting as though the very act of asking to speak to him about his employee's lousy attitudes is an effront. Two recent visits saw the store mobbed, but since they don't have enough room between the shelves and the checkout area, you have to try and weave your way through the lines snaking back into the aisles. Today there were three people working, but two of them were busy in the office, leaving one cashier to tend to a line of seven and growing. But not even a nod to the situation, as the two came out of the office and continued to do other things. I honestly don't care if they have other responsibilities--NOTHING should be more important than waiting on customers. It's no surprise they act like they're doing the customers a favor because of the bargains, but there should still be a limit. And the employees and management here seem to cross the line more often than not. I wrote to headquarters once before about this store, but they never responded, so they clearly don't care how their employees treat customers. 99-Cent Only stores are seldom any better--I guess when it comes to customer service, you certainly don't get any more than you pay for.
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