I have never given a bad review before, but I have to in this case. Sadly, we liked the staff and thought Pet Paradise looked like a well kept and clean facility. We were wrong about the cleanliness part. Our Newfoundland puppy stayed there 3 times. He got kennel cough following the first visit. (He has been vaccinated against it but caught a strain that wasn't covered.) That can happen and pet facilities can't always help that. We let them know so they could sanitize for future dogs who may be boarded there. Following the 3rd boarding, our dog got a severe bacterial skin infection around his genital area. He wasn't eating and the vet bill was over 600 (included x rays to check stomach since not eating before discovered infection). Our vet said it was lack of appropriate sanitation procedures that caused this type of infection. She said she will never refer any of her patients to Pet Paradise again. FYI we contacted Pet Paradise to let them know of this situation and to request a refund of just the last boarding fee since their poor sanitation caused this infection and vet bill. But they would not refund our money and stated that everyone signs a form stating they are not responsible for any injuries or illnesses that may occur. Be warned that your pet could get completely preventable illnesses and infections if you go here due to their lack of appropriate sanitation. This is really unacceptable and sad to treat pets this way.