Let me preface this by saying that I really like Zipps. I love their foccacia, 1/2 and 1/2 side, and cheap happy hour drinks. Usually we go to the location in Old Towne, but we met a friend up North and figured it's always a safe space to go. Our food lived up to our expectations.
The 1-Star rating goes to the full credit of our server who was stuck-up and unhappy from the get-go. My food came out wrong, she charged me extra for asking to have the dressing on the side, and she insulted my mathematical intelligence by writing and circling our total bill on my credit card receipt because my friend paid cash. All of this with frequent eye-rolls. She even managed to make me feel bad about my food coming out wrong - without so much as an apology.
As a summary, here are words that I would use to describe her attempt at serving:
1. Rude
2. Uninterested
3. Arrogant
4. Nickel-and-dimer
5. Inconsiderate
6. Disrespectful
7. Insulting
8. Impatient
9. Neglectful
10. Blatantly immature
Because of her poor service, I talked to the manager about our experience before we left (Take my word for it, it really was that bad). He apologized for our experience, and was quite friendly. She responded by saying rude things about our table to over 5 of her co-workers within earshot of our table.
This experience was a disgrace to all of the great times we've had at other Zipps locations, and my only hope is that this is an isolated incident.