I have been to this Chili's quite often and I never used to have problems. The past 3 times I have ordered to go I have had nothing but issues. The first time, I ordered a burger with specialty items such as avocados which I paid extra for and never got them. I called and let it be at that. The second time, I ordered a burger once again and it was a plain burger and my boyfriend was missing something from his order as well. That time I called and requested my money back. The third time (and my last at this location) I paid extra for more ranch and they didn't even give me 1. The food that my boyfriend had ordered looked as though it had been sitting out for hours. When I called this last time (I was calling for 20 minutes because no one would answer) I finally got ahold of the manager and his response was "Oh I'm sorry, do you want to come back for some ranch?" Now if I lived right across the street I might have considered it MAYBE but I live 15 minutes away and 2 small containers is not worth the gas money. His solution, I'll send you gift cards... Two weeks later, still not have received them. I am not one to write reviews or bash on anyone in retail but I am beyond frustrated with this Chili's