I was planning on making banana ice cream today so walked over to strawberry fields to buy some stuff to put in it. After I paid and was walking out I decided to try a smoothie at their cafe. Up until this point the customer service was decent, though it was difficult to find someone in the store part of the building. I then sat down to wait and the person who helped me proceeded to not make my smoothie. I waited probably about 10 minutes while she helped other people; she got food for one person and made a couple of other people drinks. I also noticed another customer, an Asian woman, trying but failing to get the barista's attention, no acknowledgement. Everyone else that the barista did help is white...
I finally got up and asked for a refund. She said "oh sorry" and, to her credit, offered to make the smoothie. But by that point I was rather annoyed and just wanted to leave. The refund process ended up being rather complicated and they initially didn't want to put it back on my card and just give me cash.
I won't be shopping here again.