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| - Ha ha ha. If I could give a zero I would. This company is toast. Even after their resent purchase by an equity investment firm to bail out their poor decisions - this place should have a short life span.
My story.
I take work off last Monday May 4th 2015 so that I can be at my home since my pool was to be serviced. I call the service dept on May 4th at 11:15am asking when I should expect service. I am told by the service rep that "she was going to call me" because "the service guy who I was paired up with today called in sick".
There are a couple things wrong with this. First off, WHEN was I going to get such a call? It was damn near noon! Second, why should I get bumped due to the misfortune of a service guy? I now have to wait another week, and take another day off from work - and this time HOPE a guy shows up and I don't get bumped again ?!?!?! Who does business like this ?!?!?!
So, today, May 11th rolls around. I call repeatedly like once every 20 minutes to reach someone to just get an ETA for the service guy. On the 5th attempt, someone claims to take my info down and pass it along to the woman at the service desk. No call back. Rinse and repeat. No call back. This dance goes on a few a few hours until I virtually corner the bitch and get her to call the tech, but before getting back to me - she hangs up on me. I call back and corner her again, and she then tells me that I need to be rescheduled again because the tech I had the misfortune of being paired up with "had to leave home due to a family emergency" this time.
So, why did it take her that long to find this information out? Why did she have to call tech to find out he wasn't going to be available - should she have known about that - and have this info displayed front and center - and then proactively call or reschedule people ?!?!? One would think.
So, I escalated and get her manager - Joel was his name. I conveyed the above. After requesting that a tech come now, or at the very least tomorrow (May 12th), he succinctly tells me in no way is that a possibility. This, after I had the misfortune of being bumping twice by them.
I'm done. I'll take my money elsewhere. I would encourage all Paddock Pool users to do the same.
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