rev:text
| - I should have known from the beginning... We showed ourselves the house. At no point in time did anyone from remax actually meet us at the house we were going to rent. We were given no instructions on how to use the remote speaker system, remote lighting, or remote fountain system. Other than that, they weren't terrible until towards the end. Some repairs took a little long (but as I understand, it was to get owner approval, such as the 4 days we were left without a hot water heater in winter). The owner had written that they should be doing biannual inspections of the house. That was not done until the last month of our lease. Then, Dennis who was to inspect the house, couldn't be bothered to show up at the appointed time, let alone call me to let me know he couldn't. Finally, our lease was up. Keys were returned and I said I wanted to be present during the walk through. I was not even privy to the appointment being made. I was not able to make the appointment. I did not receive the security deposit until 15 business days after the keys were returned (Arizona law is 14 business days). I called twice the preceding week and only received a phone call the day before I received the check. Then, the check wasn't signed, so I had to go back and get the check signed. When I went back the office staff took over 15 minutes finding the stamp to sign the check with. I couldn't speak with the manager since they were "on a retreat". While I was waiting, I got to hear the front desk girl tell a customer about her marital problems, unwarranted. I will be waiting to speak with the manager of the office on Monday.
|