I don't know how she does it but our normally very anxious dogs love coming here! Madeline even got our schnauzer, who hates with a passion any type of object on him (No tiny sweaters, no bandanas, no holiday hats, and no sunglasses allowed -- EVER) to gladly wear a cute little handkerchief tied around his neck. WHAT?! I was shocked! I don't know what sorcery is at work here but it's truly magic! Highly recommended for any and all pet grooming needs!