This was a chosen by Southwest Airlines because the flight to Las Vegas was cancelled and couldn't get a flight until 6:30 am this morning. The shuttle driver Eric, was the only helpful person who had customer person skills. Checking in was fine, they took the voucher from southwest but by the time we checked out (4:00am) they were charging the credit card we had to give them at check in. Brandon was EXTREMELY rude, inconsiderate and not one once of understanding about our situation. So happy be be out of there and finally heading home. The beds were comfortable and cozy. No ventilation in the bathroom and had an odd smell through out the building. But that may have been due to the two areas that were cooking meals. I, myself, would not stay at this place again.