I didnt make an appointment for my mani and pedi so I had to wait about 20 mins but I was greeted when I walked in. Hong is the lady that helped me today and she was great! This salon is inexpensive which is a plus. The only thing I didnt like is all the talking amongst the workers in their foreign language. The salon itself isnt the best looking nor in the best area but the pedi chairs are good and give great massages.