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  • I have been eagerly awaiting the opening of this location for many months. Being extremely excited I went with my wife to sit at the bar late (about 10:30) Saturday night. While the place was busy, it was by no means packed. We easily found a couple seats at the bar and at the bar we sat for 10-15 minutes before we were greeted and a drink order taken. My wife's drink came quickly but mine (a diet coke) took another 20 minutes and 3 times asking to receive. I asked for a menu. Although I got the menu quickly, it was another 30 minutes before the bartender came back to take the order. The sliders we ordered came out fairly quickly and were fairly good but getting a second drink order and the bill took actually getting up from my seat and chasing down the inattentive bartender. Unfortunately our second trip on Sunday afternoon with our kids was no better. When we arrived we were told that there was a 20 minute wait even though there were 5-6 tables that were visibly empty. We waited over 20 minutes and when we asked about the wait we were told that they were having trouble getting tables bussed. After another 25 minutes and more inquiry were finally seated at a patio table that had been empty since our arrival 45 minutes prior. After being seated we waited another 20 minutes with no contact from a server. Finally after going to the bar and asking for some service we got someone to take our drink order. She explained that she was not our waitress but could get us drinks while we waited for our server. After receiving our drinks we told the "temporary" waitress that we could wait no longer and asked her to please take our food order. After that our service improved somewhat but all burgers, although ordered medium rare and medium, were delivered well done. Not wanting to turn this 2 and a half hour lunch into an even longer excursion, we didn't complain, paid our bill and left. My feeling is that they are dreadfully understaffed and not yet well trained. At least that is my hope. I live half a mile from this location and want it to be a regular stop. Sadly with Zipps and Tailgaters both within a reasonable distance and both being less expensive, just as delicious and having better service I think this location has a lot of improvement to make if they expect continued success after the novelty of the grand opening has worn off.
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