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  • Horrible experience checking in. Check in time is 3pm we were there at 2:30 to check in. We had booked a Lux double suite (pool view) and a Lux king room. 2 world tower rooms. Front desk said rooms were not ready and to come back at 3. At 3 rooms were still not ready. Came back at 3:45p and rooms were still not ready. We had 5:00 reservations for dinner so we needed to get in our rooms to get ready. The manager Kendell or Ken that I spoke to was incredibly rude. His exact words were check in is not "necessarily" at 3p it depends on the room. Since we had paid for a pool view room it would not be ready for another 2 hours. So I had to take the non pool view room because we could not wait 2 hours. He took $25 (big whoop) off our room. Our entire group total had 8 different rooms booked at this hotel. We will never come back. To top things off the 2 world tower rooms I booked I told the clerk at check in to charge our friends cards instead of mine and they messed up and still left the charges on my card at checkout. Incompetent Front Desk Manager = incompetent front desk clerks. NEVER COMING BACK!
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