Don't get me wrong, I really do like NYPD's food, however I will NEVER return to the Surprise location. We picked up a carry-out order and left a $2 tip on a $12 bill. A few days later we realized they charged us a $200 tip! When we called the manager, he said he discovered the error and attempted to call us the next day, however we have caller ID and never received a call. Then he proceeded to drag his feet with refunding the money. He even started dodging our calls to the point we actually had to make a trip to the restaurant in order to confront him in-person. Eventually we got the refund, but this incident has cost NYPD two formally loyal patrons. The manager was so unprofessional we decided we would rather take our business elsewhere.