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  • I made a reservation for an SUV with ez rent a car for my family vacation to Toronto. We are a family of 5 so getting around with 3 young kids can be a challenge. Here is the step by step version if everything that happened after our plane landed. Retrieve luggage Find terminal 3 train platform Ride train to viscount station Find shuttle telephone Call shuttle Wait for shuttle Shuttle full Wait for next shuttle Ride shuttle to ez rent a car Arrive at ez rent a car Wait in line for 1.5 hours Give all my information to Ahmed Be advised that even though I have a reservation they don't have a car for me Tell Ahmed he better find me a car Wait 30 minutes while Ahmed phones customers to find out when they will be back Ahmed hands me a Travelocity print out for Alamo where he has made me a reservation Go find shuttle Shuttle full Wait for next shuttle Ride shuttle to terminal 1 Go find Alamo Pay Alamo Get in car and continue vacation. I have never been so put out in my life and would never consider even trying to rent from a company like this again. This experience cost me nearly 5 hours of my vacation, 5 hours of screaming children when they could have been napping in a car seat and it cost me $500 more money because instead of searching online for the best deal i was forced to rent last minute out of what was available from a different agency.
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