I made a reservation for an SUV with ez rent a car for my family vacation to Toronto. We are a family of 5 so getting around with 3 young kids can be a challenge. Here is the step by step version if everything that happened after our plane landed.
Retrieve luggage
Find terminal 3 train platform
Ride train to viscount station
Find shuttle telephone
Call shuttle
Wait for shuttle
Shuttle full
Wait for next shuttle
Ride shuttle to ez rent a car
Arrive at ez rent a car
Wait in line for 1.5 hours
Give all my information to Ahmed
Be advised that even though I have a reservation they don't have a car for me
Tell Ahmed he better find me a car
Wait 30 minutes while Ahmed phones customers to find out when they will be back
Ahmed hands me a Travelocity print out for Alamo where he has made me a reservation
Go find shuttle
Shuttle full
Wait for next shuttle
Ride shuttle to terminal 1
Go find Alamo
Pay Alamo
Get in car and continue vacation.
I have never been so put out in my life and would never consider even trying to rent from a company like this again. This experience cost me nearly 5 hours of my vacation, 5 hours of screaming children when they could have been napping in a car seat and it cost me $500 more money because instead of searching online for the best deal i was forced to rent last minute out of what was available from a different agency.