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| - The idea of losing 20lbs in 6 weeks for free to me seem reasonable. So after finishing the orientation, I decided to put $100 down and join. This is one month before the actual challenge! I'm thinking good. I have some time to mentally and physically condition myself.
I contacted Kirk (owner) privately via FB shortly after orientation to ask if I can do something to get myself ready.. No answer.. I then transfer my message to the Heroic Transformation's Facebook Page with the same thing. No reply.. I then also contact them 2 weeks prior to challenge day.. To see when and where is the start weigh in, because I work at a salon.. I need to book off.. No answer.. FINALLY RECEIVED a message 4 days from Kelley Logan on FB re: what can I do to prepare for the challenge, saying she will pass it on to the right person.. At this point, I'm pissed.. Too late now. Challenge starts in 4 days. Message was sent 4 weeks ago..
Then there is the weigh in date. All I received was a text on setting up a time for weigh on. Time set. 9:30am on April 14! When I arrive. The gent who did my weigh in asked if I was wearing my jeans and shirt. I said, nobody told me anything about what to wear, what to do or anything about meal planning.. His assistant then sent me a text right then with a text saying I should wear shorts and sport bra top.. And meal planning orientation will be the next day at 10am. I'm like, dude, I'm here now. Nothing I can do re: my outfits and I have contacted you guys about this but nobody got back to me about a time so I can't take off due to my appts book..
Also, Heroic scheduled to take money out of my acct weekly automatically til the $500 is paid up. One day randomly, I received a text saying, "hello your payment is due this week!" I'm like wtf! I replied back. "Why am I getting this message when you guys takes money out of my acct automatically weekly!"
What I'm saying is. The admin and Kirk is NOT organized.. They consistently post things on FB, send out weekly emails. But when it's time for you to ask questions. Etc. you will not get an answer!
Don't get me wrong. I adored the trainers. You built a relationships with them. I love Sterling West, Walt Young and Kimberly McDuffie.. They care for you during training and after.. After all, you see them everyday for 6 weeks.. They feel you when you're stressed and injured.
I didn't make weigh. I was 5 lbs short. But I continue to stay at the gym.. Because I love the trainers. However, I will not ask or interact with Kirk or the admin as much as I can.. I understand their company is growing.. But if you say anything about them in their group that is remotely negative. Kirk will cut you off..Unfriend you and all!!! During the challenge or not!!! As a business, I feel that not all feedback will be positive.. But at the end of the day, take that neg and turn it into some positive. Fix the problem and move on. But it didn't happen in this case.. Again, I like the routines of the workouts, and definitely the trainers. I however will not do another challenge. Like many previous Yelpers said. Being extremely overweight and want to lose 30 to 50lbs. This is for you.. I lose more weight by doing the workout, eat right and not pressure by the challenge!
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