I used to come to this location every day because the service was good and the drinks were always made properly. However, those days are over. For the third time, "My", has screwed something up. The girl simply lacks comprehension I suppose. It's simple, I ask her to reload my app so that I can get the credit for the purchase and she never gets it right. The supervisors are no better with their lack of assistance on basic matters. I will simply go to the Starbucks on the other side of the freeway because the frustrations of dealing with that girl My is not worth it. P.s. don't expect to get any helpful answers by calling the store. Utterly useless!