HD's tool rental associate needs a lesson in customer service.
I called the night before to check the availability of a Mantis tiller and was told there are two available and arrive early. So I arrived early and stood in front of the door (the outside one that I was told to wait by) from 7:30 am until 8:03 am (BTW, the call bell was broken at the door). I was the first in line, but others who went in through the contractor enterance were waited on first! Once I gained access and waited for the other customers to be served, I asked for a Mantis tiller. The HD associate took me over to three tillers. He attempted to start each one, and I was informed that all three had machanical issues and could not be rented today. He then told me to go to the Matthews' store that they should have one. I asked him if he would call and request one be held for me, to which he said he would give me the number so I could call, and again said, "They should have one."
Fast forward...after calling and asking HD Matthews to hold a tiller, I arrived to find that this location IS the better choice! Better service, better equipment, a better experience all around! Just save yourself some time and go to Matthews!