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| - I come here weekly. I have had some not-so-great styles that fall flat after only 2 hours and some amazing styles that have lasted up to 4 days. Now, every time I book I request the stylists that have done a really great job. What's great is that if the requested stylists are not available that day, they call me letting me know ahead of time and tell me they will put me with another stylist that is similar. Wow - great customer service! Another convenience they offer is booking online or using their mobile app to book appointments. Nice, not having to call! I usually pre-plan and book all my appointments way in advance. I find that if I tend to wait a day or two before making the appointment, there are not many time slots available.
A few of their stylists I've had when I first started going here were really rough on my head and ripping through my fine, wet hair with brushes. Hello - breakage! Ugh! So I just put a note on my online appointments to be gentle with my hair. Now whenever I get a new stylist, they are very careful and gentle. I still see other stylists aggressively ripping through other customer's hair and just cringe! Another thing I've noticed with a couple stylists is they skip the floater (10 minute head massage) that I had booked with my blowout. This is annoying because you get 2 floaters/month with your membership so if they skip the floater on your 4th appointment that month, it won't roll over to the next month, so you lose out. Boo! If you book a floater confirm with your stylist that you booked a floater before you are taken to the shampoo bowl.
The majority of the girls at the front desk are really nice and accommodating, making sure to offer a drink when I arrive. A few even remember my name and greet me as soon as I walk in with "Hello Kristen!" Wow - I feel special! But there's a couple that could learn a thing or two about customer service from their fellow co-workers. It's not hard to offer a drink to someone while they wait for their stylist. When I come in for my appointment and tell you "hi, I'm Kristen with a 1'oclock" Please don't rudely ask "And your LAST name?" Really? You have that many Kristen's with a 1'oclock? Pshh.
Overall I'm really pleased with this location and the stylists. I feel like the stylists really do want to make you happy by giving you the exact look you've requested, and they know that if you are happy about your hair, you'll leave a nice tip. Great to watch all the ladies prancing out the doorway with their beautiful new hair, a smile on their face & full of confidence! I will be keeping my membership!
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