I booked a room on their website and it said the room was already reserved so I wasn't able to get the room. Come to find out they charged my card anyway. Apparently a reservation was still made despite what the website said. Found this out after I had booked another room with a different company. Called and got that cancelled and refunded. Made sure they sent me an email confirmation. A couple weeks later I get an email and a charge on my card for the exact same reservation that I cancelled. Trying to get a hold of this company to cancel is nearly impossible and apparently you need to cancel multiple times before they actually follow through