Went to Jia as a loyal customer been going for months now since I've moved and haven't had an issue until last night. The waiter took our drinks and brought them out promptly, it would be the last time they were prompt about anything though. We waited half an hour. Yes half an hour for our food to be ordered and then another half hour for them to come back to check on us. No refills on our drinks, we had to remind them to do that. All of this while the table next to us is getting the best service possible. They even commented on how bad our service was. Needless to say after sitting 1 hour and 25 minutes, we decided to get our food to go. Luckily the chefs got this correct and everything tasted great. When we let the hostess know what happened, they blew it off like nothing happened and gave us an empty apology. We spoke to the manager on the phone and they said they'd speak to their team. Again, food - great, service - stay on them if you want your food.