The wait is long. They continue to book people without regards to time. I've been here more than 3x. I won't critique on first try without knowing it's consistent; I assure you the service is consistent. They don't care about their guests and won't care about your opinion. It's pointless arguing. Just don't go here. The wait time is longer than expected. Whatever time you book, expect to be helped 30 minutes afterwards. The haircut skill sucks. You get what you pay for.