I go here once a week. I like the food. I like most of everything. In person the service is ok, run by teenagers. Take out is not so good. I take out 80% of the time. I have always had issues with the take out food, it's so disappointing. Also, they are not reasonable on their substitution on their dishes. They charge for everything extra even if you remove a few items. I love Ramen and come here because there are not that many options of good ramen around. BUT I so wish their customer service was better and their take out was on par with the restaurant.