Stopped in to the gift shop here while I was in the neighborhood to pick up a few birthday gifts for a friend. I had a cookbook that didn't ring up at the register that I had to wait on - the manager had to go back to look up the bar code. The lady that checked me out gave me a bag, tissue paper and a ribbon to use for my gift to my friend. She apologized for me having to wait, but was super friendly. Great selection of gifts at the store!