They deserve a ZERO STAR rating! This was the absolute worst service and food preparation experience I've ever had. The place was half empty at 1pm when we went in, but it still took over 30 minutes to get our drinks. Food came out a full 75 minutes after ordering, and 20 minutes after 3 of our 5 member party had left in disgust. Wait staff got more and more inattentive the longer it took for the food ("Oh, we're just waiting for the fries". LAME EXCUSE AFTER SITTING FOR ALMOST AM HOUR!). I asked to see the manager, but nobody identified as that person ever came by our table. (I still wonder if there even WAS a manager on duty). And even after all that they were stingy about comping us any of the food or drinks. Don't waste your time or money on this place, there's plenty of other eateries in Old Scottsdale.