This place really ticked me off.
I'm an out of town visitor planning my best friend's bachelor party. He gives me strict instructions none of the usual stuff. So I plan for us to get a group out there for their unlimited karting Friday night.
I call in advance. GM calls me back and tells me we can just show up for their unlimited (group of 6-7). Suggests this is no problem at all. $63/each and we race all night no problem.
So what do we do? Exactly as stated! We show up around 10PM, after dinner and the like. Some of us got lost because the location is just horrible, signage is crap and you take a wrong turn and you're going down a dirt road. We all finally get there and they tell us there is a 1 hour and 40 minute wait. Oh btw, unlimited racing is only until mid-night. So basically we can race for 20 ish minutes. No one there gives two flying leaps about customer service, it was obvious. Gal behind the counter 'Oh, you talked to Alex, yeah sorry still have to wait'.
Now if I was management I would have stated that all in advance.
How many people were in front of us? Well there appeared to be all of 13-14 other customers in the place. From what I'm used to at Karting places this would have been considered a slow night, felt like the place was dead. What a classic screw up. You think any of those guys are coming back? No.