The front office staff has repeatedly scheduled appointments while I was there and then cancelled them without notifying us. We show up for the appointment as expected, a 45 minute drive in each direction, with no consideration of our schedules.
On March 1st we had to "renew" our insurance. That Monday we received a letter of coverage. HBI claimed we were "pay per service" meaning cash pay per visit. It is now March 17th and they still refuse to provide services as they are contracted to do. When asked how we can resolve it the girl said "call back next month" - these people are idiots.
We now have to change our daughters entire routine.