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  • I'm not happy to write this review, but I think it's important others know. We brought a Baldwin outdoor lock to Prolock for repair. It would lock, but not unlock, or unlock but not lock. We left the lock to be repaired. Subsequent calls to the owner let us know that he was waiting on parts. Finally, the parts arrived and the lock repaired. We were told it was ready for pickup. I sent my daughter down to get it and pay the bill, almost $40. Maybe it was foolish of me not to ensure the repair had actually been made, but I did not. I trusted them. A few days later, my husband went to reinstall the lock at our tenant's property and realized the lock didn't work. I suppose he could have pulled it out, gone back to pro lock showed them, gotten back our money, but the tenant wanted something in the space and decided since there was a deadbolt a non-working handle was fine. So - I am unable to recommend this store. They took weeks with our lock, told us it was repair, collected money for fixing it, and had not repaired it. The owner was nice the times I spoke with him, but he either does not know what is going on in his store, or he does not know what it means to repair a lock.
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