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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Called this place and had someone come out to assess the problem why my garage door does not open & closed using the keypad inside as well as my car remote control for my garage. This guy named Kyle said that the "spring" is worn out & broken so it needs to be replaced in order for my garage door to get fixed and resume back to normal. He quoted me me for $575 initially for parts & labor, I turned it down & said it's not within my budget & I will continue to shop around & call repair services that I can afford. After an hour this person Kyle left he gave me a callback saying they're willing to give me discounts according to their boss for $275 however it sounds like there'll be less warranty with the parts and labor but then I spoke to Kyle's boss Tammy & she reassured me that if I will ever have a problem later on after they fixed it they'll be happy to come out & look & sounds promising that they'll fix it. So I went ahead & agreed for them to do the service for a discounted price they told me from $575 down to $275 to fix my garage door & bring it back to normal. Within 3-4 hours this Kyle repair man claims that he's done with his work but I found out that my garage door keypad still doesn't work. Now he's telling me that what I paid for is only to replace the broken spring but doesn't mean that my garage door will be fully operational like the way it used to be. And if I want them to make everything works there will be an additional payment. This is ridiculous!!! It sounds like a SCAM to me! They gave you a discount for the service but yet it doesn't fix the problem- which is how would a normal or functional garage door would work. Isn't it why they gave me a free assessment & estimate in the first place to tell me what is needed to be done to fix my garage door problem?! They told me from the start that it's because the "spring" is broken. To my understanding when they said that the "spring " is the problem why garage door is broken and why does the keypad and car's remote garage door opener doesn't work. How would the customers know that replacing the spring ain't gonna fix the whole problem?! The bottom line is a customer calls for a free estimate after you tell them what's the problem in the first place and what you're expecting to be fixed, they should understand when they quote you for a price to fix the problem is going to meet the customers expectations and most of all the satisfaction of the services provided. This Kyle and his boss Tammy (I called over the phone) are both telling me that it'll cost me extra to get my keypad to work??!! Then what's the use of them coming out & asked to be paid $275 if I can't open & close my garage door??!!! Isn't that what I explained from the very beginning of my garage problem?! Be careful you all out there, discounts are too good to be true!!! There's a hidden agenda behind that!!! I was furious because I had high expectations from them because of the reviews on Yelp and yet they failed BIG TIME!!!! They're also claiming this time that the motor might be broken and for them to fix or replace it of course it'll cost me more. I wouldn't pay them because everything to me is useless if what they did will not fix my garage door problem. Tammy called Kyle & they talked over the phone because I refused to pay. One minute later, magically my keypad and the motor works!!!! The garage door is now working the way I expected it to work. So this Kyle collected my payment of $275 and left rudely, sounds unpromising that anytime it might quit working! And you know what if ever did , I will NEVER go to this company ever again!!! Not only the expectations aren't met, satisfaction failed, they left my car garage door remote control not programmed so I would have to open & close the garage door from the inside!!! THE WORST EXPERIENCE SERVICES EVER!!!!
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