Rude and demanding phone and in person front desk. My 1.5 hr gift massage was buff n fluff rather than deep tissue. For example, I circled feet as important on the check in sheet (that they asked me to cone in 30 mins early to fill out!) and the therapist rubbed the middle of my foot for 10 minutes. Didn't touch my heels, didn't touch my toes or the balls of my feet. That is not massage. I would recommend elsewhere. The whole place has a bad vibe.