My husband and I had a great experience working with Emily and Karman (her second shooter) for our wedding. We were planning our wedding from afar (we were living in Maryland, but got married up in NH near where Emily was based at the time) but chatted via phone several times and she even made time to meet up with us when she came down to DC on a personal trip. We were quite clueless when it came to planning the wedding and Emily's questions helped us a lot in figuring out what decisions we needed to make (she also provided good advice when decisions came up)!
The day of, she scoped out a "first look"/wedding party pictures location before coming up to take pictures of us getting ready which was great since we were on a fairly tight time-frame and it made things go really smoothly. Although both my husband and I are a bit camera shy, neither of us felt uncomfortable with Emily taking pictures. She even stayed a bit longer than we had agreed to originally so she could get a few shots of the dancing (even though she was moving the very next day).
In the end, we absolutely loved our pictures. We got lots of compliments on the pictures and will treasure them forever. We love that we got to keep a DVD with all of the pictures so that we can print whichever ones we want whenever we want. We had a wonderful experience with Emily and highly recommend her!