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  • This review is about Comcast Xfinity Customer Service overall, not the Urbana Service Center! We recently moved, and used the Xfinity Movers Edge. Not only did we have the worst service trying to get our service moved form one house to the other, we had even worse service, and I didn't think that was possible, after they buried our cable and damaged the wire and we lost our cable and internet service. I spent hours on the phone on the "Customer Service" line, without any real help. I was hung up on 4 different times, promised 6 call backs that never came, and even sighed at and mocked on a call, in which I found out was a service center in Bogota, Columbia. Rating the Comcast Customer Service with One Star is honestly even too high as far as I'm concerned.
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