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| - Amazing how many negative reviews! Well, here's a positive! Mike arrived on Monday, assessed the underground leak inside the home and was self-assured about the results. Yes, there was a scheduling delay of one day due to one employee that quit. Mike C. ... key-man, showed up the following day when we spoke that morning, researched the area identified the hotspot, opened up access under the kitchen sink, explained what would be done, and the materials he would use and the total cost. Mike C. arrived the next morning around 9:15 with his truck laden with high-tech tools that would determine the destination of the leak. He 1st cutoff the hot-water into the kitchen sink by cutting the pipe and doing multiple steps to secure a closure device (including acetylene type torch!). Then he set up a rod outside that was connected to a wire inside... shock protection?... and connected the RadioDetection RD7000 unit which he walked about the home in search of the water leak beyond the kitchen connection. Cut 2 drywall holes in water heater area to cut pipe and connect this red poly-whatever reinforced UPa-whatever piping then ran the tubing into and across the attic, and down to the Master bath connector hidden in the walk-in closet. . . WHEW!! Then Mike C. cleaned up while we ate. Because this was a One-Guard Home warranty assigned company we saved half the cost. By 12:30 PM, 3 hours later, Mike was on his way and we had a house that had no holes in the floors, no water damage, and no leaks, but running water without a water meter spinning like a dervish! I mentioned the tools since I was nosey and looked up online what the devices did. All in All I was very impressed with Mike C. and the fact there were no hidden charges. The price quoted was what we paid. We were lucky to get him since the company is kept quite busy by warranty companies.
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