My boyfriend and I stopped into this Sprint Store a couple days ago. I planned on switching to Sprint and also to get a new phone. We got to the store around 5:30 p.m. and there was only one other customer in the store, and three employees. We were immediately greeted and the salesman asked what we were in for today. He took the time to go over the pros and cons of the two phones I was considering. I finally decided which phone I wanted to go with. He also went over the specials that Sprint was offering to people who were adding a brand new line. As we were starting the process, I realized that I had to look up my old account number and it took me a while to do that. When I was ready to proceed, the guy I was originally working with was busy with another customer, so another salesman helped me to finish up the process. He was very kind and professional the whole time. He answered any questions that I had about my new phone and suggested tips and tricks for the phone. When I was leaving, around 7 pm, I did notice that the store was getting a lot busier, and people were having to wait. I read other reviews where they were very dissatisfied with their Sprint experience, but overall, I had such an easy and flawless experience.