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http://www.openvoc.eu/poi#funnyReviews
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  • This was absolutely the worst experience I have ever had at a retail location. My family was thinking about switching to T-Mobile from Verizon due to bills steadily increasing while services were steadily decreasing. We visited the store and went through with the credit check. Initially I was told we qualified for no deposit which was great. We had the associate, Yelani, run some pricing numbers for us. It was more than we could afford that day and informed him that we would be back. A few days later we returned and had him run more pricing numbers for us. Once we decided on a good deal we informed him that we would be back in the following day to complete our order as that was pay day. The following day when I returned I was informed that now my credit fell into a different bracket, and I would now have to pay a $400 deposit on top of the other charges. I asked Yelani why that happened and he said if we run your credit more than twice it decreases your credit rating with our credit department. First of all, I know there are other ways to reopen a credit application so he NEVER should have run my credit that many times. Secondly he denied any responsibility for the issue and told me I could come back in 62 days and try again. I then went outside and spent over an hour on the phone with customer care who argued with the credit department for that amount of time trying to have the transactions erased. It was a total of four times that my credit was run within a matter of five days. She was not successful. A few days later, following a very long email to the CEO of the company, my issue was resolved. I did still open an account as I don't believe that what one bad employee does should set the tone of opinion on an entire company. Every other person in customer care I have talked to has been wonderful. I do plan to warn everyone about this particular location and to never do business at this store or with Yelani as he is completely clueless.
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