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  • I'm not sure who to place most of the blame on. Carriage House or Casablanca Express (A Travel/Promotional Company). Anyhow, my wife and I we're contacted about attending a Timeshare on April 7, 2018 at Carriage House. We arrived 10 minutes early only to discover we couldn't access the building at the reception entrance. Fortunately a guest and his family had an access card that allowed us to enter the building. We went to the Front Desk and told the desk clerk why we were there and her reply was "ninth floor." No, "welcome to Carriage House how may I hep you or no take the elevator and when you get to the ninth floor, make a left and go to the end of the hallway where you'll sign in." Just, "ninth floor." Upon entering the room, the next woman at the desk stated, "ID and a credit card." Told us the credit card was simply to make sure it matched out ID. Nothing would be billed. We showed her both and she returned them immediately. She then asked if we had a confirmation document. I simply showed her the confirmation email that also promised what we were to receive for attending the presentation. She said, she'll keep it and I insisted she make a copy since that would be our proof of what was promised in the event there was any question about what was promised at the end of the presentation. She said she would go make a copy. Instead, she came back with a male employee (looked and talked like a mama's boy) who started talking a bunch of nonsense about why they needed my email confirmation. We both knew this was hogwash since our name was already on the guest list for 2:00 p.m. I simply told my wife to stop completing the check-in form and we left. They tried to make us feel as though we needed the free gifts, more then they needed our business. NOT! I've been to a few Timeshare presentations before in my lifetime and most of them were very friendly, greeted you as though they appreciated you coming out and they made you feel welcome. We actually already belong to one. Timeshare Liquidation Club. These people (Carriage House), lacked all of those qualities. If I receive any future emails or phone calls from this organization inviting us to a presentation, I'll know exactly what to do.
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