Visiting Charlotte for first time in a while. We reluctantly made a phone reservations without knowing or seeing this hotel. We get there and the woman sky was unpleasant and needs cultural competency/sensitivity training. Our interaction with her was not welcoming or customer friendly. I am a person who strongly values customer service and it saddens me to see complete disregard, uncaring or unaccommodating behavior. I hoped for a pleasant experience especially since I haven't visited for years and had been driving hours. This was just frustrating and disappointing.