I've only used this service once for a recent trip, but based on this experience, I will definitely be a repeat customer!
Finding out if they have availability is not the most straightforward process (you have to do it through their website and wait for an email), but everything went smoothly after. Caitlin was my sitter and she was great. She came to meet my kitties, talked with me about their needs and habits, and left me a lockbox for keys (love that!)
While I was away, Caitlin left me daily voice messages about my kittens and also responded to written messages. When I got back, I found a 'Welcome home' note on the kitchen counter, and also discovered that Caitlin had emptied the litter locker and trash! The care she had taken with my cats and my home was obvious. That's the kind of service that really goes above and beyond.
I was initially really nervous about hiring sitters. I normally get friends to come and watch my cats. But Flying Duchess has been a pleasant surprise. As a bonded service with good policies, I felt confident leaving my cats and home with Flying Duchess!