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  • Although i love Ponchos and the food is awesome, i hate the take out girls. They mess up every time we get take out. They have no respect for customers and employees. I don't feel comfortable calling and complaining every time and i mean EVERY TIME, they forget something in my bag or mess the whole order up. I live in laveen and by time i get home I'm not going back for a mistake that happens way too often. Example: I go yesterday to get our evening dinner. Made it simple but we did order a lot. I paid with my credit card. Well i checked my bag before i left the window. Strike 1: half pint of chili i ordered wasn't in there, but they insisted it was. Oops try again. Strike 2: I ask for my receipt, not credit card receipt but the food receipt showing what i ordered. Response to that was well ummmmmmm when you use your credit card the only receipt you get is the transaction one you sign. My response is no that's wrong i want my food receipt. She refused. Strike 3: when she closed the window on my face. WWJD? Walk away i guess. I had my hands full, my two kids with me and I was very tired. I'm over it. Take out window will not see me for a while. I hope Ponchos management looks into a customer service class for these ladies, because these ladies acting like that now at such a young age will find out real soon when life hits them as adults, that they need to be CLASSY.
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