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  • My wife and I went in for what we thought would be a lovely after Christmas wind down lunch. This is (or used to be) one of our favorite places to go. For what it is, it's a little on the pricey side but that's totally ok because we just love it for date nights. Well...there was a little bit of a miscommunication I guess when we and another couple got sat. The other couple looked like a mob boss and his mom. No waiters came to greet either table for at least 20 minutes. We were sat directly across from each other and we were able to watch this man get angry with every passing second. So he got up, irate and complained and within seconds he was handled by the 2 managers...waited on hand and foot for the duration of their visit. Us, on the other hand had to beg for a server and got a vague apology for the wait. Even though we were sat at the same time we just happened to be nicer about it than mob boss across the way. Our server sucked. When I asked for more water he said "gimme that" and pointed to my glass. He was slow, forgot things I ordered and seemed rude and bothered when I asked for things I had ordered and never got. They weren't busy at all it was lunch time and maybe like 6 or 7 tables were in there total. Again I'm not really bothered by a lot I'm pretty patient but it was weird to see another table that was in the exact same situation as us being treated like kings. So it bothered me and I emailed corporate to find out why the difference and got a really lame response saying they'd pass it on to that location to handle. Never heard back. Normally I'd let it go but in all honesty I think I would rather save a trip to maggianos for the times we go to Vegas than bother with visiting this location again. It truly left a bad taste in my mouth with the lack of customer service. It's like they don't even care about the people spending money in their establishment.
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