This service department contradicts everything I have previously experienced of American customer service. We bought our car from them and are mostly very happy with the car, but every time it needs to be brought in for any kind of service or minor issue, the booking is forgotten or they won't fix the issue if it doesn't happen right on the forecourt. The staff turnover is seemingly extremely high and just as I have found someone who seems to be genuinely helpful and aware of my history with the dealership, they leave and we start again from zero. Whenever I am transferred to a voicemail, I have NEVER received the callback requested. Instead I have to call repeatedly to get any kind of response. The staff are surly and disinterested. It is a shame as I love my car and like to invest in American businesses, but I would never deal with this dealership again out of choice.