Came here to eat apps for a friend's birthday. Waited an hour for mozzarella sticks. Absolutely horrible service. Every time I attempted to let my server know I was still waiting for my food while the rest of the party had their food I was told "wait a minute" and was ignored. I then witnessed the server and manager discussing the situation on the dining floor a few tables a way. Manager came over and said "I cancelled the moz sticks". I told him, I wanted my food. Once I finally received my food, it was time to pay. The manager comped an appetizer, which we didn't ask for or care about, and I payed the remaining bill plus the birthday boys drinks using a card on their table systems. I left a tip even though she most definitely did not deserve one at all and completed a survey (with the waitress standing over the table waiting for me to finish). As I was able to leave I was told wait, we have to confirm your payment, it's not showing up in our systems. I've never received such horribly rude service in my life and been publicly embarrassed in such a manner. I showed my bank statement showing my payment and was STILL asked to show them my debit cards last 4 numbers.
We asked for a happy birthday song and they laughed. The birthday boy is a VETERAN. No happy birthday song. Discounts don't compensate for shitty service. Also, the entire staff looked extremely sloppy like they were all high. And they moved like it too. Slower than hell. We were told to chug our drinks so they could reuse our glasses. They weren't even busy. So I'm assuming they only have 10 of these glasses. We even said we didn't mind if they were put in a different glass and we're told they needed our glasses to get us a new drink.
If you want to wait 20 mins for a $1 Long Island and get your food forgotten about hit this place up. If you like a sanitary place that provides quality service and respects their customers, I strong urge you to look elsewhere.
This would be a ZERO if possible.