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| - Like all the other poor ratings, this review is based on their customer service. The only way IKEA is enjoyable is if you go in, do your thing and self checkout. That's it. Once you start interacting with the people that work there, your visit is no longer pleasant. The second star is only because I actually enjoy IKEA products.
On one occasion we asked one of the associates at the children's play area if she could open the door for us so we could get to the front faster. We saw a women open the door to come through, so we figured an associate could just open the door for us. On our side of the door it said emergency exit only and that the alarm would sound. So obviously we didn't want that to happen. When we asked the associate, she was already in a bad mood and answered "i could but...." and her voice trailed off as she was walking away. At that point we didn't care anymore and just walked away. It shouldn't be that difficult. It's a yes or no and it was clearly going to be a no.
A few days later I returned to purchase a dresser. This time I was on my own. I was able to load this huge 2 piece dresser onto my cart myself. I should have self checkout but I wanted to make sure I got the "member price" as I had signed up the night before. The associate cashing me out was miserable and the store had only been open for an hour. I asked her if I could get the member pricing and she asked if I had my family card. I explained that I just signed up last night. She said that she needed the card. This is maybe not her fault and maybe IKEA as a whole, but what the heck is the point of signing up online when I still need to wait for a card?! Shouldn't you be able to look in the system and see that I am a member?! Anyways, I asked her if there was someone that could help me load the items in my car and she said they would be outside. I went outside, no one was around. So I went back in and asked the first associate I saw if she could call someone. They came within 3 minutes, but the person they called was 2 times smaller than me! I'm pretty small. I'm not trying to be mean and this judgement would have changed if he handled everything on his own but I ended up helping him! I initially knew I should have done it on my own. When he went to pick up the first larger piece it looked like he was struggling. So I asked if he needed help and he asked me to grab the other end. He didn't even try to get the second piece or offer. I already had my momentum going so I just managed to lift it and load it myself. Then he was all "you good?". Ugh. Thank god I work out because I probably would have had to wait for a second person to show up and help.
Honestly, IKEA Etobicoke, your customer service sucks. I feel the need to escalate this because from my experiences and from reading other reviews, this clearly is an issue.
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