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| - I'd been to Japango once before and remembered the ultra small, cozy atmosphere and the food being top notch. At that time, it was late summer and I was seated with 3 others at the first table right next to the door, which made for a very tight fit! We laughed about it and had an incredible meal of some of the freshest and largest portions of sushi that I've had to date. For my 2nd visit, this time in winter (Feb.17th), I was again seated at the same table at the door along with two other friends. Immediately upon entering, we could feel the heat slap us in the face as though we were hopping in to a steam room. For such a tiny place and a mild evening outside, we couldn't understand the reason for such an overdose of warmth. So, I politely asked the male waiter to turn the extra heater off that they had right in front of the door and he obliged, though stated that the heater was there because the table is close to the door. Well for the few moments that the door is open, I think most people can handle the slight breeze as compared to the discomfort and suffocating air from that blower.
We sat down and began perusing the menu when the waiter brought us tea. We asked for ice water as well and when he brought the water to the table, it had no ice and it was practically warm - maybe room temperature at best! I asked him for some ice and his reply was "we don't have ice. the size of our restaurant doesn't allow us to have ice". I'm sorry but all it takes is a couple small ice cube trays to be able to offer your customers a refreshing, cold glass of water - at the very least! Personally, I really do not like room temp. water at all and it's the bare minimum that any establishment should be able to offer. What are we, in India?!?
As we went about our order, we also asked for extra ginger since they never really bring you enough but for 2 pieces of sushi. The waiter brought us a very small bowl and that was gone very quickly so we asked for more which he didn't overly pleasantly bring to us. We felt as though we were putting him out which we should never have felt in any restaurant when asking for such a thing. To top it off, the heat was still excessively high and - may I remind you - this place is about as big as your walk-in closet and bathroom combined so the body heat alone is enough to stifle you. One of my friends requested that he turn it down a bit as it was still very uncomfortable but he responded with "we've been doing the same thing for 20 years and never had a problem"....well hey we all know how complacent people can be to just accept situations that are less than what they should be. He didn't turn it down and in the meantime, he was rushing every table and any new people coming in by telling them the time limit they had - not exactly a warm, welcoming feeling!
So while the food is quite good quality - the unagi melts in your mouth! - the service and atmosphere is severely lacking! Like seriously, get some freaking ice cube trays; turn off the bloody heat when it's +5 outside and your space is the size of a closet; bring your guests what they ask for with a smile; and start being more considerate of your customer's feelings and suggestions. The only other good thing worth mentioning was at least they weren't playing god awful top 40 or edm like most restaurants. But that aside, it wasn't enough to make our experience that worthy of going back.
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