I went to Sears on a Wednesday morning to purchase a portable air conditioner. I waited for an hour for someone to help me. In that time I asked people in other departments to help me and they paged people for the appropriate department. No one ever came. Finally I returned home and in the afternoon tried calling and tried connecting with various departments and couldn't get one person on the phone. Kept going to voicemails. Cant imagine they'll be in business too much longer when they make it virtually impossible to purchase from them